Shipping Policy

Last updated: November 3, 2026

Thank you for shopping with Loveson. Here's everything you need to know about how and when your order ships.

Where we ship

We currently ship to addresses within the United States. We don't ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time.

Shipping rates

Shipping costs are calculated and shown at checkout before you pay.

Processing time

Orders are processed within 1 to 3 business days (Monday through Friday, excluding U.S. holidays). During sales, holidays, or periods of high demand, processing may take a little longer. You'll receive a confirmation email when your order is placed and a shipping email with tracking once it's on its way.

Where your order ships from

Loveson works with trusted third-party supplier partners, and most items ship directly from their fulfillment warehouses, some of which are located overseas. That's why delivery estimates are longer than a typical domestic order and why items from the same order may arrive in separate packages at different times. You won't be charged extra for split shipments.

Tracking your order

Every order includes tracking. You'll receive a tracking link by email as soon as your package ships. Tracking information can take 2 to 5 business days to update after the shipping email is sent while the package enters the carrier network.

Delays

Delivery estimates are not guaranteed. Weather, carrier backlogs, customs processing, and holidays can occasionally add time. If your order hasn't arrived within 20 business days of your shipping confirmation, email us at lsaintelien@yahoo.com and we'll track it down or make it right.

Incorrect addresses

Please double-check your shipping address at checkout. We're unable to change an address once an order has been processed, and we can't be responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment (shipping charges may apply).

Lost, stolen, or damaged packages

If your tracking shows delivered but you can't find the package, check with neighbors and your local carrier, then contact us within 7 days. If a package arrives damaged, send us a photo within 7 days of delivery and we'll ship a replacement or refund you.

Duties and taxes

All applicable U.S. sales tax is calculated at checkout. Orders shipped within the United States are not subject to additional customs duties.

Questions?

Email lsaintelien@yahoo.com or call (239) 231-5193. Loveson, 1120 Turtle Creek Dr, Naples, FL 34110, United States.